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(More customer reviews)We bought this water heater for our guest house. After major rewiring and plumbing changes and drywall repair from the rewiring and plumbing, we were finally ready to install. The installation went well and at first it seemed the system was working. However, after a short period of time, the water was not staying hot. It fluctuated in temperature when taking a shower and trying to do dishes in the kitchen sink, it actually went cold. We thought something was wrong so we called CPO (where we bought it) to see about getting this unit replaced, and they referred us to Bosch. After troubleshooting with Bosch on the phone, changing settings, water flow, etc., over a period of a few hours, we were not getting the improvement we had hoped for. To get hot water, the water pressure had to be turned so low that you could not reasonably expect to take a bath...it took forever to fill the tub. We continued to try different settings for a couple of days, but we had guests coming and needed hot water (which we had tried to explain to Bosch) so we went to the big orange store and bought an identical unit for $649. That one worked much better and proved to us that something was wrong with the first unit. Trying to return the unit to CPO, they required an incident number from Bosch. Called Bosch to get an incident number (why didn't we get one in the first place?) and had to call back several times due to long waits on the phone. They will not give an incident number unless they determine the unit is defective. If the board needs to be replaced, they will replace that, but will not give us an incident number to return the unit. So now we have a paper weight that cost $400. CPO will take it back, but not without charging a restocking fee and shipping. Why would we want them to restock this and sell it to someone else? Our only recourse at this time is to get back on the phone with Bosch and try to have them determine whether or not this item is defective. Never mind that they would have us go without hot water the whole time. This has been frustrating and expensive. Also, even though we have one that works, it is not really robust enough for a whole house water heater. Better as a point of service heater, but then you better make sure you have a big enough electrical service in your house to manage everything else you need to use. We have 200 amps, but if we needed two of these units, we'd have to upgrade our service in order to accommodate the huge amount of power these things need up front. Don't buy one of these unless they get the technology more stable.
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