Average Reviews:
(More customer reviews)As a service provider, here was a recent and typical service call on a 74 model. the customer lives 1 1/4 hr away, call Sat with an error code 11. this had been in service for 3 months and worked fine, then quite. Rheem requires as a service provider, that I call in, get a case number and proceed from there. They are available Sat for tech support but good luck waiting on the phone. I came back Monday, trip number two, talked through two levels of tech support. I didn't agree with their assessment and they sent an ignition module. Wed, trip three, I installed the part and it. I tried to explain, it was most likely a control board and gas valve combined problem and the tech, she didn't think so. after 9 commbined hors of driving and attempts at service, the customer was left with a still non functioning water heater. I've been working on these for about 30 years but when I have to work according to their at a distance analysis, reading a prompter, service fails. They do not have a system of regional parts available and are not willing to allow me to purchase and stock these.
so if you are considering purchasing a tankless water heater, a little due diligence with regards to service will save an enormous amount of heartburn...
Paloma and Rheem need to create a service network that supports those in the field who will be performing warranty work. Until that day arrives, I do not recommend these...
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Includes Indoor Natural Gas Tankless Water Heater for 2-3 Bathroom Homes - RTG-74PVN
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