Average Reviews:
(More customer reviews)I purchased this product Oct, 2010. I tried getting a tankless water heater but the gas BTU is not enough in my house, so I was recommended this product.
The first two month, I did not see any problem. Dec 31, 2011, I see error message 08.
The product manual describes all error message and the solutions, but I could not understand how to fix the issue. I plugged off and on the power line for several times, but the error message did not disappear. I turned off the system an hour, and turned on, then started working as usual.
Jan 15, 2011, I changed the mode from ECO mode to Boost mode because my friends visit my house. Error 08 was displayed.
I called a company which installed the product. They called to manufacture and got information to fix the issue. The solution was that power off the water heater and use all the water in the tank, and power on. After the solution, Error 37 appeared. Error 37 means "Not enough water flow". I waited for an hour, but saw the same error message.
Jan 25, the problem was fixed by a company which was referred by American Water Heater support team with no cost becase of the warranty. The warranty covers only the first year. WATCH OUT.
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American Residential Hybrid Natural Gas Water HeaterThe Hybrid water heater is the latest in cutting edge technology from American Water Heaters that combines the best attributes of conventional and tankless technology to provide the best of both worlds.90% Thermal EfficiencyPatented Hybrid TechnologyImproved Hot Water DeliverySophisticated ElectronicsLower Installation Costs (compared to tankless)Power Vent DesignSpecifications
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